1. Introduction
BookShock.ai ("we", "our", "us") is operated by Basi6 International LLC, a subsidiary of Cre8ive Innovations LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bookshock.ai and use our services.
2. Information We Collect
Personal Information: When you create an account, we collect:
- Name and email address
- Account credentials (passwords are encrypted and never stored in plain text)
- Information from third-party sign-in providers (Google, Apple, Amazon) including name and email
Usage Information: We automatically collect:
- Search queries and browsing activity on our platform
- Device information, browser type, and IP address
- Chat interactions with Tez, our AI assistant
- Purchase and order history
3. How We Use Your Information
- To provide, maintain, and improve our book price comparison and marketplace services
- To personalize your experience and provide AI-powered book recommendations via Tez
- To process transactions and send order confirmations, shipping notifications, and refund updates
- To send account verification emails and password reset links
- To communicate with you about your account, orders, and customer support inquiries
- To detect, prevent, and address technical issues and fraudulent activity
4. Third-Party Services
We use the following third-party services:
- Amazon Web Services (AWS): Cloud hosting, authentication (Cognito), email (SES), and AI services (Bedrock)
- Stripe Connect: Payment processing for marketplace transactions
- Google, Apple, Amazon: Optional sign-in providers — these services have their own privacy policies
- ISBNdb: Book metadata and information lookup
We may share pricing and availability data with third-party book sellers (Amazon, AbeBooks, ThriftBooks) to provide accurate price comparisons. No personal information is shared with these services for comparison purposes.
5. Data Storage and Security
Your data is stored on secure AWS infrastructure in the US East (Virginia) region. We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL) and at rest
- AWS Cognito for secure authentication with optional multi-factor authentication (MFA)
- Secrets Manager for sensitive credential storage
- Regular security reviews and access controls
6. Cookies and Local Storage
We use browser local storage and session storage for:
- Authentication tokens and session management
- User preferences and search history
- Chat session continuity with Tez
We do not use third-party advertising cookies. You can clear local storage through your browser settings at any time.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications
- Export your data in a portable format
To exercise any of these rights, contact us at support@bookshock.ai.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order and transaction data is retained for up to 7 years for legal and accounting purposes. You may request account deletion at any time.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact:
Basi6 International LLC
Email: support@bookshock.ai
Website: bookshock.ai